SHIPPING METHODS

To remain ethical in my business practices, I cannot mark international shipments as “gifts”.

Cost calculations

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.

* We offer free shipping to the US on all orders over $100.

* International orders over $149 will receive a $10 discount on shipping

Flat Rate

*Due to postal service disruptions

$8 and $0.15 per

Lost or Damaged Items

Pixie + Thistle and its Owner Lena Zolotarev is not responsible for any errors made by the USPS.

EASY RETURNS & EXCHANGES

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective. Buyer is responsible for providing correct spelling on all personalized items.

Additional non-returnable items:

* Gift cards

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lena@pixieandthistle.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lena@pixieandthistle.com and send your item to: 600 Valley Rd, E25, Warrington Pa 18976

Shipping

To return your product, you should mail your product to: 600 Valley Rd, E25, Warrington Pa 18976

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING + RETURNS
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Pixie + Thistle | Handmade with extreme craftiness